Organic Online is committed to providing timely and reliable delivery of our products to our customers. For the outside valley we work with reputable courier services to ensure that our products are delivered to your doorstep in a safe and timely manner.
Once you have placed an order on our website, we will process it within 24 hours. During peak periods, it may take up to 48 hours to process your order.
Delivery time may vary depending on your location and the courier service used. We estimate that delivery time is between 2 to 4 business days from the date of your order. Please note that delivery times may be delayed due to unforeseen circumstances, such as weather or natural disasters.
Shipping fees are calculated based on the weight and destination of your order. The shipping fee will be added to your total purchase price during checkout.
Once your order has been shipped, you will receive a confirmation email with a tracking number. You can use the tracking number to track the status of your order on the courier service's website.
Refund Policy of Organic Online
At Organic Online, we want our customers to be completely satisfied with our products. If you are not satisfied with your purchase, we offer a 30-day money-back guarantee.
To be eligible for a refund, you must show the billing details. We cannot issue a refund for products if it has been more than one month.
To initiate a refund, please email us at [email protected] with your order number and the reason for the refund. We will then provide you with instructions on how to return the item to us. Once we receive the returned item, we will inspect it and issue a refund to your original payment method within 7 business days.
The shipping fee is non-refundable.
We do not offer exchanges most of the time.Exchange policy is only applicable it the product is damaged or not in a proper condition.
If you have any questions or concerns about our shipping or refund policy, please contact us at [email protected]